FAQs

How do I book a picnic popup or charcuterie setup?

Visit our Contact page or send us an email to SoulshineSoiree@gmail.com with the date & time, package you’re interested in, people attending and any add ons you’d like. We will respond within 24 hours to answer any questions and assist you in securing your booking. We ask that you book at least 2 weeks ahead of time. Thank you!

Where and when are picnics held?

Picnics are held in your choice of location. If you don’t have a place in mind we suggest a local park, courtyard, backyard or participating locations. Communal areas in your apartment complex are always great settings too. We offer indoor setups as well. Depending upon location, a permit may be required and we will do our best to obtain that for you if necessary, fees may apply. Location must have an access area close to parking lot for unloading of our equipment. We currently serve Charlotte, NC and surrounding areas. Destinations over 15 miles of our home base may be subject to travel fee.

Picnics are available any week day or weekend day from 10am - 9pm. Dates and times can fill up, inquire in advance.

How long do picnics last?

Picnics can last up to 3 hours, however most clients typically stay for an average of 2 hours. If desired, please ask for additional time when booking your event. You can add up to 2 hours at $50/hour. Please text us when you are 15 minutes from arriving and 30 minutes before you leave. Please note that you are responsible for all rental items until the agreed upon end time. If you need to leave early for any reason please give us a 30 minute heads up as our items cannot be left unattended.

What if I am running late to the party?

Please be mindful of the agreed upon start time as we cannot leave our luxury items unattended. We will hold your picnic setup up until 45 minutes after the agreed upon start time for you to arrive. Please be courteous, call or text us if you are running behind. Late fees are as follows:

up to 15 minutes late - no fee

15-30 minutes late - $30

30-45 minutes late - $45

After that with no contact, is considered to be a “no show” and we must pack up the party. No shows are nonrefundable.

What about alcohol?

We do not offer alcohol at this time. Please check local laws for any venue or location if you plan to bring alcohol.

What if we have a larger party than is listed in your packages?

Please give us a call to discuss large party options, we are typically able to accommodate depending on the logistics.

Canceling, rescheduling and bad weather

You must cancel or reschedule within 24 hours of your initial deposit to receive a full refund. Any cancellations after that are nonrefundable, however we’d be happy to reschedule your picnic and apply your deposit to a new agreed upon date, so long as you inform Soulshine Soiree no less than 14 days prior to the initial picnic date.

If cancellation or reschedule is due to inclement weather, we only offer a reschedule. Ask us about our indoor picnic options, grazing tables or boxed delivery.

What is your payment policy?

We cannot hold a time or date without a 50% deposit or full payment. 100% of your payment must be received within 7 days of your event date. We suggest making your payment in full upon deciding on your picnic date and time in order to lock in your space.

Payments are taken through PayPal, Venmo, Zelle or CashApp.

What are your health and safety policies?

To ensure that everyone is staying as safe as possible, we will be wearing food safe gloves for the setup and break down of all parties that include food. All items are disinfected after each use and/or washed. Each party package will include hand sanitizer.

Please inform us at least 1 week prior to event of any food allergies or dietary restrictions.